Frequently Asked Questions
Does Color 4 Nails accept phone, fax, e-mail or mail orders?
Color 4 Nails does not accept phone or fax orders. We do accept e-mail and mail orders.
Is there a minimum purchase requirement?
No, there is no minimum purchase requirement.
After I place an order, how do I track an orders progress?
You can track your orders progress by clicking on the order history under My Account. You will need to log into your account to see your recent orders which will allow you to track the progress of the order. You will also receive an e-mail once your order has shipped with your tracking number.
Can I modify or change an order once it has been placed?
An order cannot be modified or changed once it has been placed unless you contact us via e-mail or phone before your order has been processed and packaged.
How long does it take to process an order?
Normally it takes one to two business days to process an order, excluding holidays.
Can separate orders be combined to save on shipping costs?
Once orders have been processed they cannot be cancelled or combined. If you contact us before the orders have been processed, the orders can be cancelled and you can reorder the items together to combine the shipping.
I just placed an order and do not see an order confirmation page. What do I do now?
Once you place an order, even if you do not see a confirmation page, more than likely the order was placed. You can contact us via e-mail or phone to confirm that your order was received.
I accidently placed a duplicate order. What do I do now?
Please contact us via e-mail or phone to cancel the duplicate order before the order is processed. Once an order is processed, it cannot be deleted.
What if an item is backordered or out of stock?
If an order is placed for an item and it is determined out of stock after the order has been placed, we will remove the item from your order and notify you that the item is backordered. You will not be charged for the backordered item and you will be notified once the item is back in stock. We do our best to keep up on our stock and modify quantities to make sure that this will not happen. Out of stock items are never sold on our website.
Can an out of stock or backordered item be preordered?
No, do not allow the preordering of out of stock or backordered items.
What happens if my product (s) arrive damaged or an item is missing/incorrect?
We’re very sorry if something ever arrives damaged or missing. Our team wraps products very securely in order to survive transit, but accidents can happen along the way.
Please contact us within 5 business days with your order number and a photo of the damaged or incorrect item, if applicable. For assistance, please contact our team directly: [email protected]
If your order issue is a final sale item only refund will be issued.
I’m having trouble with my shopping cart when placing an order. What do I do?
Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block NailSupplies.us cookies.
NOTE: In some cases, the cookies on your computer may become corrupted. If you’ve verified that NailSupplies.us cookies are being accepted and you’re still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you’re using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.
What does Color 4 Nails do with my personal information?
What forms of payment do you accept?
Color 4 Nails accepts all major credit cards through Paypal.
Do you charge sales tax?
We only charge sales tax on orders that are shipped to Nevada. We are located in Nevada and are obligated to charge 8.1% sales tax on any order shipped to Nevada.
Is the Color 4 Nails website secure?
Security and privacy are our number one priority here at Color 4 Nails. We use the highest level security to protect your personal information when placing an order with us. We use SSL and have 128 bit encryption to protect that information.